We're here to helpFrequently asked questions
Q1 How are your credit scores formulated?
Please refer to the help section within any of ICC’s products where you will find a detailed description of how we gather information for our scorecard.
Q2 I’m having problems logging on to myICC. What do I do from here?
Firstly you can try refreshing the website and logging in again. If this does not work you should delete all cookies from your computer. To do this in Internet Explorer click on Tools, then Internet Options and then Delete Cookies. Try logging in again. If problems persist please call the helpdesk on +44 (0)20 8481 8855.
Q3 I have questions regarding the prices and turnaround on your products. How do I get more information?
Turnaround and prices vary depending on a number of factors. These include elements like the kind of information that is required and a company’s country of origin. If you call the helpdesk on +44 (0)20 8481 8855, we will gladly help with your enquiries.
Q4 I should have received my report by now and it has not arrived yet. What could be the problem?
You should firstly check the inbox of your registered email address. If it is not there, please check your desktop in the ICC product you are using, whether that be myICC Business Information, myICC Credit Management, Aquila or Juniper.
If your report has not appeared in either then you will need to call our helpdesk on +44 (0)20 8481 8855 so that we can investigate further.
Q5 What sort of reports do you provide?
We provide a range of reports for our clients. To download a PDF file showing the full list of the reports we offer, please click on the appropriate link below:
Please refer to the help section within any of ICC’s products where you will find a detailed description of how we gather information for our scorecard.
Q2 I’m having problems logging on to myICC. What do I do from here?
Firstly you can try refreshing the website and logging in again. If this does not work you should delete all cookies from your computer. To do this in Internet Explorer click on Tools, then Internet Options and then Delete Cookies. Try logging in again. If problems persist please call the helpdesk on +44 (0)20 8481 8855.
Q3 I have questions regarding the prices and turnaround on your products. How do I get more information?
Turnaround and prices vary depending on a number of factors. These include elements like the kind of information that is required and a company’s country of origin. If you call the helpdesk on +44 (0)20 8481 8855, we will gladly help with your enquiries.
Q4 I should have received my report by now and it has not arrived yet. What could be the problem?
You should firstly check the inbox of your registered email address. If it is not there, please check your desktop in the ICC product you are using, whether that be myICC Business Information, myICC Credit Management, Aquila or Juniper.
If your report has not appeared in either then you will need to call our helpdesk on +44 (0)20 8481 8855 so that we can investigate further.
Q5 What sort of reports do you provide?
We provide a range of reports for our clients. To download a PDF file showing the full list of the reports we offer, please click on the appropriate link below: